Complaints Procedure

Sometimes things don’t go as planned and therefore there may be times when you the patient are not happy.

We are sorry if you ever feel the need to complain but when that happens we would ask you to let us know so that we can put matters right.

We aim to make it easy for you to tell us about your complaint and we will treat your complaint with the respect you deserve.

We will answer your complaint with a full response within 10 working days and make sure you are satisfied with the way we handle your complaint.

How and where to complain

If you are not happy with any part of the service here at Madeira Dental Care, please share your concerns with us in the following ways...

In Person:
Feel free to come into the practice and talk to any member of staff or fill out one of our confidential complaints forms.

In Writing:
Address your letter to:
Miss L Bentall
Practice Manager
Madeira Dental Care
1a Madeira Road
Parkstone
Poole
BH14 9ET

By Telephone: 01202 733446

By email: info@madeiradental.co.uk

If you are not satisfied with the response you have received from us, you may want to ask an independent body to investigate.

Listed below are some contact details you may find useful…..

General Dental Council
37 Wimpole Street
London   WIM 8DQ
020 7887 3800
www.gdc-uk.org

Dental Complaints Service
Stephenson House
2 Cherry Orchard Road
Croydon  CR0 6BA
Phone: 08456 120540
www.dentalcomplaints.org.uk

Bournemouth & Poole PCT   (NHS ONLY)
Canford House
Discovery Court  Business Centre
551-553 Wallisdown Road
Poole BH12 5AG
01202 541400

Parliamentary & Health Service Ombudsman (NHS ONLY)
Millbank Tower
Millbank
London SW1 4QP
0345 015 4033
www.ombudsman.org.uk

 
 
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